Multi Broker
Featured Solution

Client Support System

A full-featured support desk with ticket management, knowledge base, SLA configuration, and live chat — keeping client satisfaction high.

Key Benefits

Boost customer satisfaction with efficient, always‑on support tools.

Faster responses

Automate routine inquiries and respond to customers in minutes.

Smarter routing

Send each request to the right agent with intelligent routing.

Insightful reporting

Track performance and identify opportunities to improve service quality.

Customer satisfaction

Response time

First‑contact resolution

Agents

Overview

Transform your support operations

Deliver fast, reliable support experiences powered by automation, smart routing, and real‑time insights.

Live Support Queue24#T-4092Deposit FailedURGENT2m ago#T-4090KYC RejectionHIGH14m ago#T-4085Platform GuideNORMAL1h agoJDJohn Doe[email protected] · VIP StatusResolveI tried depositing $5,000 via cardbut it failed and showed "Error 412".10:45 AMSystem NoteCard declined by acquiring bank.Hi John! I can see the error.Please try the alternative...Type a response...

How It Works

How Client Support System Works

See the key steps that guide your day‑to‑day operations.

Centralize support requests

Collect all customer questions in one unified workspace.

Automate and route

Use automation to prioritize and send tickets to the right teams.

Resolve and measure

Provide fast resolutions and track key support metrics.

Deliverables

What You Get

Everything included with your Client Support System implementation.

Unified support inbox

A single place to manage all customer interactions across channels.

Automated workflows

Prebuilt flows for routing, escalation, and resolution.

Performance dashboards

Real‑time dashboards for agent and team performance.

TICKETING

Intelligent Ticket Routing and SLA Management

Automatically route client support tickets to the right desk based on account type, issue category, and agent availability — with SLA timers and priority queues enforced in real time.

  • Smart Ticket Auto-Routing
  • SLA Timer Enforcement
  • Priority Queue Management
  • Multi-Desk Assignment Rules
  • Full Ticket Audit Trail
  • Support Performance Dashboards
To Do5Call John DoeFollow up on margin call.TodayReview KYC DocsAlice Smith uploaded ID.OverdueIn Progress2Process WithdrawalAcme Corp ($45k)MediumDone12Send ContractDone 10:15 AM
LIVE CHAT

Real-Time Client Chat with Bot Automation

Provide instant support to traders via embedded live chat with AI-powered chatbot triage — automatically handling common queries and escalating complex issues to human agents.

  • Embedded Live Chat Widget
  • Chatbot First-Response Automation
  • Seamless Bot-to-Human Handoff
  • Multi-Language Chat Support
  • Real-Time Agent Supervisor View
  • Performance Analytics
Emails3SMSWhatsAppCallsASAlice SmithCan you help me with mytrading account setup?10:42 AMHi Alice! I've attached theguide. Let me know if youneed a quick walk-through.10:45 AMThanks, got it!Reply to Alice...

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